Getting an account termination reversed is difficult, especially for ban evasion, but a well-written and honest appeal is your only chance. Follow these steps carefully.
Table of Contents
1. Understand the Violation
The moderator note is key: “You created or used an account to avoid an enforcement action taken against another account.” Roblox’s systems can link accounts through various data points like IP address, device information, and payment methods. They consider ban evasion a serious breach of trust because it undermines their entire moderation system. To write a good appeal, you must address this specific charge directly.
2. Navigate to the Roblox Appeals Page
Roblox centralizes all moderation appeals through its support form. You cannot appeal through email or any other method.
- Go to the official Roblox Support page: https://www.roblox.com/support
3. Fill Out the Support Form Correctly
You will need to provide accurate information for the support team to locate your account and review the case.
- Contact Information: Enter your date of birth. On the next page, enter the username of the terminated account and your contact email address. Use the email address associated with your Roblox account.
- Issue Details: Use the dropdown menus to select the correct categories. The path will be similar to this:
- What device are you having the problem on? -> Select the device you most often use.
- Type of help category ->
Moderation - Subcategory ->
Appeal Account
4. Write a Clear and Honest Appeal
This is the most critical part. In the Description of issue box, you need to explain your situation. Do not just say “unban me” or “it wasn’t me.”
Your appeal message should:
- Acknowledge the Reason: Start by showing you understand why you were terminated. State the reason given: “My account was terminated for evading a ban on another account.”
- Explain the Context (Honestly): This is your chance to tell your side.
- If it was a mistake: Did someone else (like a sibling) use your device after their own account was banned? Explain this clearly. “My younger brother, whose account was recently suspended, used my computer to play Roblox without my knowledge. I was not aware this was against the rules.”
- If you didn’t know your other account was banned: Perhaps you had an old, forgotten account that received a moderation action you never saw. Explain this. “I was not aware my old account ‘[Old Username]’ had an active enforcement action. I have not used that account in years and created this new one without knowing the status of the old one.”
- If you knowingly did it: Honesty can sometimes work in your favor. Admitting your mistake is better than making an excuse that is easily proven false. “I understand that my main account was suspended, and I made a new account to play with my friends. I now realize this was a serious violation of the Terms of Use, and I sincerely apologize.”
- Show Remorse and a Commitment to Follow Rules: End your appeal by stating that you have read and now understand the rules. Assure them that if your account is restored, you will strictly adhere to the Roblox Community Standards.
Do’s and Don’ts for Your Appeal
| Do’s | Don’ts |
| Be Respectful: Always use a polite and formal tone. | Don’t Be Rude or Demanding: Cursing or threatening the support staff will get your appeal instantly denied. |
| Be Honest: Explain the situation truthfully. Support has access to all the data. | Don’t Lie: Making up a story (e.g., “I was hacked”) is easily disproven and will ruin your credibility. |
| Be Specific: Address the ban evasion charge directly. | Don’t Blame Roblox: Avoid phrases like “your moderation is unfair.” Focus on your actions. |
| Be Patient: It may take several days or even weeks to get a response. | Don’t Spam Appeals: Sending multiple tickets for the same issue will not help and may result in your email being blocked. |
Example Appeal Template
You can use the structure below as a guide. Put this into the “Description of issue” box on the support form.
<pre> Subject: Appeal for Account Termination – [Your Username]
Dear Roblox Moderation Team,
My account, username “[Your Username]”, was recently terminated. The reason provided was for creating or using an account to avoid an enforcement action.
I am writing to explain the situation from my perspective. [CHOOSE ONE AND CUSTOMIZE:]
- (Scenario 1: Shared Device) My sibling, who uses the same computer, had their account suspended, and I believe they may have used my account or created a new one on our device without my permission. I have now spoken with them and secured my account.
- (Scenario 2: Unintentional Evasion) I was not aware that my old, unused account ‘[Old Account Name]’ had an active ban on it. I created my new account without any intention of evading a ban, as I did not even know one existed.
- (Scenario 3: Admitting Fault) I admit that I made a mistake. My other account was suspended, and I created this new one because I wanted to continue playing. I did not fully understand how serious this was, but I have since read the Community Standards thoroughly. I understand my actions were wrong and apologize.
I am a dedicated Roblox player and deeply regret this situation. I have now fully reviewed the Terms of Use and Community Standards regarding account restrictions. If you would consider reinstating my account, I can assure you that I will strictly follow all rules in the future and there will be no repeat of this behavior.
Thank you for your time and consideration.
Sincerely, [Your Real Name] </pre>
After you submit your appeal, you must wait for Roblox to review it and respond via email. Their decision is typically final.
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