It is an incredibly stressful and frustrating situation to have your Roblox account deleted after being hacked, and the wait for a response from support can make it even worse. While waiting 9 days is a long time, it’s not unusual for complex cases. Here are the steps you should take to maximize your chances of a successful account recovery.
Table of Contents
Understanding the Roblox Support Process
First, it’s important to understand how Roblox Support typically works:
- High Volume: Roblox is a massive platform, and their support team receives thousands of tickets every day. Complex issues like account recovery take time to investigate.
- Automated Responses: The first one or two messages you receive are almost always automated. They confirm that your ticket has been received and assign it a number. A human support agent will eventually review your case.
- Wait Times: While frustrating, wait times of one to two weeks are common. Your ticket is in a queue and has not been forgotten.
Best Practices While You Wait
What you do—and don’t do—while waiting can have a big impact on your case.
| Do 👍 | Don’t 👎 |
| Be Patient: The process is slow. Give the support team at least 10-14 days before sending a polite follow-up. | Do Not Submit Multiple New Tickets: This is the most common mistake. Creating new tickets for the same issue can reset your place in the queue and make it harder for them to track your case. |
| Gather Proof of Ownership: Prepare any information that proves the account is yours. This is crucial. The best proof is email receipts of past Robux purchases. | Do Not Be Rude or Demanding: Keep all communication professional and polite. The support agent is more likely to help someone who is cooperative. |
| Check Your Spam/Junk Folder: Make sure that a reply from Roblox Support hasn’t been accidentally filtered out of your main inbox. | Do Not Lose Hope: Many users have successfully recovered their accounts, even after a long wait. |
| Reply to the Original Email: When you follow up, reply directly to the email thread from your original ticket. Do not start a new email. | Do Not Use Social Media to Contact Support: Official support is only handled through the support form on their website. |
How to Follow Up (After Waiting)
If it has been over 10-14 days with no human response, it is reasonable to send a single, polite follow-up email. Reply directly to the last email you received from them so it stays in the same ticket thread.
Example Follow-Up Email:
Subject: Re: [Your Original Ticket Number]
Body:
Hello Roblox Support Team,
I am writing to politely follow up on my support ticket #[Your Ticket Number] regarding my deleted account, username: [Your Roblox Username].
I understand you are very busy, but I am anxious for an update on this situation. It has been [Number of days, e.g., 10] days, and I wanted to ensure my ticket is still active in your system.
I have attached my proof of ownership again for your convenience. Please let me know if there is any other information I can provide.
Thank you for your time and assistance.
Sincerely, [Your Name]
The key is to be patient, professional, and prepared with your proof of ownership. This gives you the best chance of getting a positive resolution.
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